FAQ

1. Where do you ship?

We currently mainly ship to customers in the United States.

If your shipping address is outside our supported delivery area, your order may not be accepted or may be canceled and refunded.

2. How long does shipping take?

Orders are usually processed within 1–3 business days after payment is confirmed.

Estimated delivery time to the United States is usually:

7–15 business days

Please note that delivery times may vary due to customs clearance, carrier delays, public holidays, weather conditions, or other factors beyond our control.

3. How can I track my order?

Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.

Tracking information may take 1–5 business days to update after the package has been handed over to the carrier.

4. Why has my tracking information not updated?

Tracking updates may be delayed due to carrier processing, customs clearance, international transit, or system update delays.

If your tracking information has not updated for several days, please contact us at:

qling@daoyuan.shop

Please include your order number so we can help you check the shipment status.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Orders can only be changed or canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

6. What should I do if I entered the wrong shipping address?

Please contact us immediately at:

qling@daoyuan.shop

If the order has not been processed or shipped, we will try our best to update the shipping address.

However, once the order has been shipped, we may not be able to change the address. We are not responsible for delays, returns, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. What payment methods do you accept?

Available payment methods will be displayed at checkout.

Please make sure your billing information is accurate and matches the payment method you use.

8. Do I need to pay customs duties or taxes?

For international shipments, customs duties, import taxes, or other fees may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs procedures, inspections, or import regulations.

9. What if my package is lost or delayed?

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking number.

We will assist you in checking with the shipping carrier and provide a reasonable solution based on the carrier’s investigation result.

10. What if my package shows delivered but I did not receive it?

If the tracking information shows that your package has been delivered but you have not received it, please first check your mailbox, front door, reception area, neighbors, or local delivery office.

If you still cannot find the package, please contact us at:

qling@daoyuan.shop

We will help you check the delivery status. Please note that we are not responsible for packages marked as delivered by the carrier if the shipping address provided was correct.

11. Can I return or exchange an item?

If you wish to request a return or exchange, please contact us first before sending any item back.

Returns sent without prior communication may not be accepted.

For more details, please refer to our Return & Refund Policy.

12. How do I contact customer support?

You can contact us by email:

qling@daoyuan.shop

To help us assist you faster, please include your order number, the email used to place the order, and a clear description of your question or issue.