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If you have any questions about your order, shipping, returns, products, or payment, please feel free to contact us.

We will do our best to respond as soon as possible.

Customer Support Email

qling@daoyuan.shop

Customer Service Hours

Monday to Friday
9:00 AM – 6:00 PM

Please note that response times may be longer during weekends, public holidays, or peak seasons.

Before Contacting Us

To help us assist you faster, please include the following information in your email:

  • Your order number
  • The email address used to place the order
  • A clear description of your question or issue
  • Photos or screenshots, if applicable

Shipping and Order Support

If your question is related to shipping or delivery, please include your tracking number if available.

If your package has not arrived within the estimated delivery time, we will help you check the shipment status and provide further assistance.

Returns and Refunds

For return or refund requests, please contact us by email before sending any item back.

Returns sent without prior communication may not be accepted.

Contact Email

qling@daoyuan.shop

DAOYUAN JEWELRY

Visit our store

Address:

Kyiv, Ukraine

Schedule:

Everyday 9:00-18:00

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